Privacy Policy

Last updated: 17 August 2026

MULAVEI operates this website and online store, including the products, content, features and services available through it (the "Services"). Our store is powered by Shopify, which helps us provide and operate our online shopping experience.

This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit our website, place an order, create an account, contact us or otherwise interact with MULAVEI.

Personal Information We Collect

Depending on how you interact with us, we may collect information including:

• Your name, email address, phone number, billing address and shipping address
• Order, purchase and transaction information
• Account information and preferences
• Payment-related information processed through our payment providers
• Communications you send to us, including customer service enquiries
• Device, browser and IP address information
• Website usage and interaction information
• Marketing preferences

How We Collect Personal Information

We may collect personal information:

• Directly from you when you place an order, create an account, subscribe to communications or contact us
• Automatically when you browse or interact with our website, including through cookies and similar technologies
• From service providers that help us operate our store and provide our Services
• From other sources where permitted by applicable law

How We Use Your Personal Information

We may use personal information to:

• Process and fulfil orders
• Arrange payments, shipping, returns and refunds
• Provide customer service and respond to enquiries
• Operate, maintain and improve our website and Services
• Understand how customers interact with our website
• Prevent fraud, misuse and security incidents
• Send service-related communications
• Send marketing communications where you have consented or where otherwise permitted by law
• Meet legal, tax, accounting and regulatory obligations

How We Disclose Personal Information

We may disclose personal information to trusted third parties where reasonably necessary to operate our business and provide our Services, including:

• Shopify
• Payment processors
• Shipping and delivery providers
• Customer service and technology providers
• Analytics and marketing providers
• Professional advisers
• Government authorities or regulators where required by law

We do not sell your personal information for monetary payment.

Relationship with Shopify

Our online store is hosted by Shopify.

When you interact with our store, Shopify may collect and process personal information to provide, operate, improve and secure its platform and related services.

For more information about how Shopify handles personal information, please refer to Shopify's Privacy Policy.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Remember your preferences
• Provide and improve website functionality
• Understand website traffic and usage
• Personalise your shopping experience
• Measure the effectiveness of marketing and advertising

You may be able to manage cookies through your browser settings or any cookie preference tools available on our website.

Please note that disabling certain cookies may affect how some parts of our website function.

Marketing Communications

If you choose to receive marketing communications from MULAVEI, we may send you information about new pieces, collections, offers and other brand updates.

You can unsubscribe at any time using the unsubscribe link included in our marketing emails or by contacting us.

You may still receive transactional or service-related communications where necessary, such as order confirmations and shipping updates.

Children's Privacy

Our Services are not directed at children, and we do not knowingly collect personal information from children in circumstances where parental or guardian consent would be required by applicable law.

Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to:

• Provide our Services and fulfil orders
• Maintain appropriate business and transaction records
• Meet legal, tax and accounting obligations
• Resolve disputes
• Prevent fraud and misuse
• Enforce our agreements and policies

When personal information is no longer required, we take reasonable steps to delete, destroy or de-identify it where appropriate.

Your Rights and Choices

Depending on your location and applicable law, you may have rights relating to your personal information.

These may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or outdated information
• Withdraw consent to marketing communications
• Request deletion or other handling of your personal information where applicable

We may need to verify your identity before processing certain requests.

To make a privacy request, please contact us at hello@mulavei.com.au.

International Data Transfers

Some of our service providers, including Shopify and other technology providers, may process or store personal information outside Australia.

Where this occurs, your information may be subject to the privacy and data protection laws of the countries in which it is processed.

Where required by applicable law, appropriate safeguards will be used in connection with international transfers.

Third-Party Links

Our website may contain links to websites or services operated by third parties.

MULAVEI is not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

Privacy Enquiries and Complaints

If you have a question, request or complaint about how we handle your personal information, please contact us using the details below.

We will take reasonable steps to review and respond to privacy concerns.

Depending on your location and applicable law, you may also have the right to contact the relevant privacy or data protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, Services, technology providers or legal requirements.

The latest version will be published on this page together with the updated revision date.

Contact

For privacy enquiries or requests, please contact:

MULAVEI
Sydney, NSW, Australia
Email: hello@mulavei.com.au