Returns & Refunds

We want you to feel confident shopping with MULAVEI. If something isn't quite right, please review our return information below or contact us at hello@mulavei.com.au.

Returns

We offer a 30-day return period for eligible change-of-mind returns, starting from the date your order is delivered.

To be eligible for a return, your item must be:

• Unworn and unused
• In its original condition and packaging
• Accompanied by proof of purchase

To request a return, please contact us at hello@mulavei.com.au before sending your item back.

Returns must be approved before they are sent. Items returned without prior authorisation may not be accepted.

For change-of-mind returns, customers are responsible for return shipping costs. Original shipping charges are non-refundable unless required by law.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives and contact us as soon as possible if your item is faulty, damaged or different from what you ordered.

Please include your order number and, where helpful, clear photographs of the item so we can assess the issue.

If there is a problem with your item, we will work with you to provide an appropriate remedy in accordance with your rights under the Australian Consumer Law.

Depending on the circumstances, this may include a repair, replacement or refund.

Non-Returnable Items

For hygiene and other reasons, we do not accept change-of-mind returns for:

• Earrings
• Personalised or custom-made items
• Gift cards
• Sale or clearance items clearly marked as Final Sale

This does not affect any rights or remedies you may have under the Australian Consumer Law if an item is faulty, damaged, not as described or otherwise fails to meet applicable consumer guarantees.

If you're unsure whether your item is eligible for return, please contact us at hello@mulavei.com.au before sending it back.

Exchanges

We currently do not offer direct exchanges.

If you would like a different item, you can return the original item if it is eligible under this policy and place a new order for your preferred piece.

Refunds

Once we receive and inspect your return, we'll let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed after approval.

Your bank, credit card provider or payment service may require additional time for the funds to appear in your account.

If more than 15 business days have passed since your refund was approved, please contact us at hello@mulavei.com.au.

Australian Consumer Law

Our change-of-mind return policy is provided in addition to your rights under the Australian Consumer Law.

Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.