Returns & Refunds 

Returns

We offer a 30-day return period from the date your order is delivered.

To be eligible for a return, items must be:

• Unworn and unused
• In their original condition and packaging
• Accompanied by proof of purchase

To request a return, please get in touch with us at hello@softsundayco.com.au

Please note that returns must be approved before being sent back. Items returned without prior authorisation will not be accepted.

Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.

Damaged, Faulty or Incorrect Items

Please inspect your order upon arrival and contact us as soon as possible if you receive a faulty, damaged, or incorrect item.

We will assess the issue and work with you to provide an appropriate solution, including a replacement, exchange, or refund where applicable.

Non-Returnable Items

The following items are not eligible for return or exchange unless they are faulty:

• Earrings (for hygiene reasons)
• Personalised or custom-made items
• Gift cards
• Sale or clearance items marked as Final Sale

Returned items must be unworn, unused, and in their original packaging.

If you are unsure whether your item qualifies for a return, please get in touch with us before sending it back: hello@softsundayco.com.au

Exchanges

We currently do not offer direct exchanges.

If you would like a different item, we recommend returning the original item (if eligible) and placing a new order once your return has been approved.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to the original payment method within 10 business days.

Please note that processing times may vary depending on your bank, credit card provider, or payment service.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at hello@softsundayco.com.au.