Shipping Policy

Thank you for shopping with MULAVEI.

Each order is carefully packed and prepared for its journey to you.

Processing Time

Orders are typically processed within 1-3 business days.

During peak periods, promotions, public holidays or new collection launches, processing may take a little longer.

You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Shipping Within Australia

We currently ship Australia-wide.

Estimated delivery times after dispatch:

• Standard Shipping: 2-8 business days
• Express Shipping: 1-4 business days

Delivery timeframes are estimates only and may vary depending on your location, carrier network and circumstances outside our reasonable control.

International Shipping

We offer international shipping to selected countries.

Available destinations, shipping options and applicable charges will be shown at checkout.

Delivery times vary depending on the destination and may be affected by customs processing, local postal services and other circumstances outside our reasonable control.

International customers may be responsible for customs duties, taxes, import fees or other charges imposed by the destination country. These charges are not included in the product or shipping price unless otherwise stated.

Tracking

Once your order has been dispatched, tracking information will be sent to the email address provided at checkout.

Please allow up to 24 hours for tracking information to update after dispatch.

Incorrect Shipping Information

Please check that your shipping address and contact details are correct before placing your order.

If you notice an error, contact us as soon as possible at hello@mulavei.com.au.

If your order has not yet been dispatched, we will do our best to update the delivery details. Once an order has entered the delivery network, changes may not always be possible.

If a parcel is returned to us because of an incorrect or incomplete address provided at checkout, additional shipping charges may apply if you would like the order to be resent.

Delayed or Missing Parcels

If your parcel is taking longer than expected or appears to be missing, please contact us at hello@mulavei.com.au.

We will assist you in reviewing the tracking information and, where appropriate, making enquiries with the shipping carrier.

Delivery delays can occasionally occur due to carrier disruptions, weather, customs processing or other circumstances outside our reasonable control.

Nothing in this Shipping Policy limits any rights or remedies you may have under the Australian Consumer Law.

Damaged Orders

If your order arrives damaged, please contact us as soon as reasonably possible at hello@mulavei.com.au and include:

• Your order number
• Clear photographs of the item
• Photographs of the packaging where relevant

We will review the issue and work with you to provide an appropriate solution in accordance with your rights under Australian Consumer Law.

Contact Us

If you have any questions about shipping or delivery, please contact:

MULAVEI
Email: hello@mulavei.com.au